Had huge problems with my electric blinds. Called them - happily no call centre! - a lovely lady put me on to Ralph. Rather than simply booking a time to repair, he went out of his way to explain matters over the phone so that I could fix it myself. Friendly, courteous, professional and helpful. Note I called a number of others with 1300 numbers whom still have not called me back. Hoping for some more problems so that I can pay Concept Blinds! Many thanks guys!